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Medientechnik - Videotutorials

ILIAS 9

Digitale Ringvorlesung "Migration im Fokus"

VMO in 15 Minuten – #9 Qualitätsmanagement

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Kamp
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uploaded October 29, 2025

Qualität ist kein Zufall – sie ist das Ergebnis strukturierter Steuerung. Diese Folge erklärt, wie Qualitätsmanagement in der öffentlichen Verwaltung funktioniert, welche Modelle wie ISO, EFQM und CAF zugrunde liegen und warum Qualität immer auch Bürger*innenorientierung bedeutet.

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Categories: AV/R